Registering Sibelius

Before Sibelius has been registered, you will be prompted to register each time you start Sibelius. You can also register at any time after starting Sibelius by choosing Help > Register Sibelius (Sibelius 3 or later) or File > Register/Transfer > Register Sibelius (Sibelius 2 or earlier).

Users of Sibelius 3 or later

If you are running Sibelius 3 or later, you should register online if possible: from the choice of two radio buttons in the Register Sibelius dialog, choose Using the Internet connection on this computer (Sibelius 6) or On the Internet (Sibelius 5 or earlier) and click Next. Do this even if you are re-registering your copy, or you are installing and registering Sibelius on a new computer.

If you cannot register online, choose Using a web browser on this or another computer (Sibelius 6) or By fax, phone or email (Sibelius 5 or earlier) and click Next. Then go to www.sibelius.com/register and follow the instructions online.

Users of Sibelius 2 or earlier

Go directly to www.sibelius.com/register and follow the instructions online.

Registration Support

If you are having problems registering or even running Sibelius, see below for contact details:

By telephone:

• USA & Canada: +1 978 275 2556 (Monday to Friday 7am to 4:30pm PST)
• UK: 01753 658585 (Monday to Friday 9am to 5pm)
• Australia: 02 9420 3066 (Monday, Tuesday, Thursday and Friday 9:30am to 5:30pm AEST)
• Central and South America: +1 978 275 2556 (Monday to Friday 7am to 4:30pm PST)
• France: +33 1 41 49 40 60 (Monday to Friday 9am to 5pm CET)
• Other countries: +44 1753 658585 (Monday to Friday 9am to 5pm GMT)

By email

All countries and regions, complete this form.

If you email for registration support, please be sure to include your Sibelius serial number in your email, together with a summary of your problem, including the exact text of any error messages you are experiencing.

Technical Support

You can find support through our online tools, or by contacting support by raising a support ticket online, or by telephone (for which charges apply).

Complimentary Support

All new licenses of and upgrades to Sibelius 7 include 90 days of assisted support by telephone and via online support tickets. When you register your new copy of Sibelius 7, you will receive a nine-digit Avid Support Code (ASC) by email. When starting a new online support ticket or calling us for support by telephone, you will be required to enter this number.

We also provide complimentary support if you are having problems starting Sibelius. If Sibelius is crashing on startup, please try the solutions here and then call us on the numbers below if you need assisted support resolving this, choosing the option for registrations. You do not require an Avid Support Code to contact us in the event that Sibelius does not run at all on your computer.

To contact us online:

• Go to the Avid Support Center
• Enter your 9-digit Avid Support Code (ASC)
• Fill out the support form
• Review any relevant knowledge base articles you are shown, and click Submit if you still need to send your query to the support team

To contact us by telephone:

If you require help by telephone, please call the appropriate number below and enter your ASC on your dialpad when prompted:

• USA & Canada: +1 978 275 2556 (Monday to Friday 7am to 4:30pm PST)
• UK: 01753 658585 (Monday to Friday 9am to 5pm)
• Australia: 1300 652 172 (Monday, Tuesday, Thursday and Friday 9:30am to 5:30pm AEST)
• Central and South America: +1 978 275 2556 (Monday to Friday 7am to 4:30pm PST)
• France: +33 1 41 49 40 60 (Monday to Friday 9am to 5pm CET)
• Other countries: +44 1753 658585 (Monday to Friday 9am to 5pm GMT)

Support via telephone is available Monday to Friday from 9am to 5pm.

Other Support Options

Before you contact support, we recommend you try the following resources:

• Knowledgebase
• Updates
• Product documentation
• User-to-user forum

Purchasing further assisted support

Once your 90 days of complimentary support has expired, you can choose to purchase additional support, either on a per-incident basis, or by extending your support entitlement with an annual support contract, giving you access to assisted support for a whole year.

If you are from an educational institution and would prefer to purchase a support contract via purchase order, please contact an authorized reseller. Yearly support contracts for institutions also come with an additional 10% discount on any upgrades bought while the support contract is active.

The yearly support contracts are in the form of a single Avid Support Code that expires 365 days from the date of purchase. The ASC is used in the same way as your complimentary 90 day ASC, by submitting a case online or by telephone. See above for numbers and details of how to contact support.

Please visit the Avid web store to purchase an ASC. For more information about Avid Support Codes, please see here.